Where is your shop?
We are located at 102 1/2 W 3rd Street, a half of a block west of Congress Avenue on the North side of the street, in the heart of downtown Austin. Look for the bike shop fabricated out of shipping containers.
What are your hours? Are you open when the weather is bad?
Presently we are open everyday from 9am to 5pm, weather permitting. Our hours change with the seasons. Summers we are open later, Winters we close earlier. We close for really bad weather, but try to stay open if it's not too bad. Give us a call if you're in doubt at 512-277-0609.
What do I need to rent a bicycle?
You'll need a valid ID (any state or country issued photo ID will do) and a credit card with a name that matches the ID. We don't keep your ID/card, we just take down your information as a security deposit.
Do I need lights?
If you plan on riding at night you will need lights. All of our rentals come with lights if you need them.
Do I need a helmet and lock?
Nope. We can provide you with both of those if you need them. You are responsible for your own safety and that of our bikes.
What do I need to bring for a tour?
Wear comfortable clothing and closed toed shoes. Please no sandals or flip flops. Our bikes have water bottle cages, so bring water. Bring a backpack for personal belongings or rent a saddle bag from the shop.
When and how long is the tour?
Our Hey Austin tour is a two hour leisurely ride through the heart of downtown and the lake and covers 7-9 miles. We also have private tours by reservation only. If you prefer this option, give us a call, or write us and we'll customize an adventure just for you.
I'm not a great bike rider, should I try this?
If you are renting, you should feel comfortable riding on the street with light traffic as well as groomed hike and bike trails. If you are taking a tour, let us know how much you ride and how fast you want to go. Most of our tours are like "walks on a bicycle" rather than a race. But if you want to book a private tour and ride fast, then you're on!
What is your cancellation policy?
We will cancel our tours as we see fit for weather that is unsafe. There are no cancellations for tours or rentals 48 hours prior to your reservation. For our larger festival weekends like SXSW or ACL, there are no cancellations 10 days prior to your reservation. You can cancel before these periods for a small restock fee of 5%.