Where is your shop?
We are located at 1710 East 2nd St. in Austin, TX.
What are your hours? Are you open when the weather is bad?
Our current shop hours are Mondays & Wednesdays: 10am-4pm, Thursday 10am-5pm, & Friday-Sunday 9am-6pm (Closed on Tuesdays for Rentals. E-bike tours only on Tuesdays). However, bikes are still available to be dropped off and checked out during the week by appointment. And we offer custom & private tours outside of our normal open hours.
Occasionally we have to close if the weather doesn’t permit good, safe riding.
What do I need to rent a bicycle?
You'll need a valid ID (any state or country issued photo ID will do) and a credit card with a name that matches the ID. We don't keep your ID/card, we just take down your information as a security deposit.
Do I need lights?
If you plan on riding at night you will need lights. All of our regular bike rentals come with lights if you need them. Our e-bikes have lights included.
Do I need a helmet and lock?
Nope. We can provide you with both of those if you need them. You are responsible for your own safety and that of our bikes. Helmets are optional for bike rentals, but required on all our bike tours.
What do I need to bring for a tour?
Wear comfortable clothing and closed toed shoes. Please no sandals or flip flops. Our bikes have water bottle holders, so bring water. We provide 1 free bottled water per rider on all our tours.
When and how long is the tour?
Our daily tours usually last between 1.5 - 3 hours. Maybe a bit longer if we’re having just too much fun!
I'm not a great bike rider, should I try this?
If you are renting, you should feel comfortable riding on the street with light traffic as well as groomed hike and bike trails. If you are taking a tour, let us know how comfortable you are riding a bike. Even though Austin is on the edge of the Texas Hill Country, downtown Austin is fairly flat for the most part. Most of our tours are like "walks on a bicycle" rather than a race or endurance ride.
What is your cancellation policy?
Tours: If a reservation is cancelled with at least 24 hours notice before your scheduled departure time, a full refund can be issued or we can reschedule you. If the reservation is cancelled with less than 24 hours until the scheduled departure time, no refund will be issued.
Rentals: Must be cancelled at least 72 hours prior to reservation otherwise no refund will be issued.
For our larger festival weekends like SXSW, F1 or ACL, there are no cancellations less than 7 days prior to pickup date.
If your reservation was made through a third party such as TripAdvisor, Airbnb, GetYourGuide, Expedia, etc. you will need to contact them regarding their policies regarding rescheduling, cancellations and refunds.
Our tours go out rain or shine. Its an adventure! However, we will cancel our tours if we think the weather is unsafe or too uncomfortable to ride. If we cancel due to the weather, then we will either reschedule you or provide you a refund.
Where can I park?
There is free parking available in front and to the side of our shop unless otherwise stated.
what is the minimum amount of people on a tour? What is the maximum?
The minimum amount of participants for each tour to ensure the tour isn’t canceled is only 2 for our regular bike tours, and only 1 for our e-bike tours. The maximum is 15 riders per guide. If you’re hoping to have a larger number than that—no worries! Shoot us an email and we can help arrange something special for you, depending on our availability and schedule.
Is Gratuity for the guide included in the tour price?
No. But if you enjoyed your ride, please tip your guide! For groups larger than 6 or for custom/private tours, a 20% gratuity for your guide(s) will be added to your total bill.
are there vegetarian options on the taco tour? What about vegan?
The stops for our taco tour each has at least one or a few vegetarian options, though most come with cheese on top. They can certainly be made vegan—just be sure to ask for no cheese upon ordering.
Where should we stay?
Check out this amazing list of Austin lodging by Kayak.
